Do you need to update your billing or contact information? How about upgrading your membership plan? All changes must be made in person at the front desk.
HOW TO MAKE CHANGES TO MY MEMBERSHIP PLAN
Simply fill out the and bring it to The Kroc Center, or pick up a form at the front desk. All changes go into effect immediately. All membership dues are non-refundable.
HOW TO SUSPEND MY MEMBERSHIP
We understand that sometimes you may need to temporarily put a hold on your membership account. Suspension requests must be submitted no later than the 10th day of the current month.
We can provide 2 types of suspension options. The first option is a Medical Hold. This option requires a note from your doctor excusing you from gym activities. The second option is called Suspension Plus. This option replaces your normal membership payment with a small fee each month to keep your account open while you are away. Simply fill out theand bring it to The Kroc Center, or pick up a form at the front desk.
Do you have further questions about cancelling or suspending your membership? Please callor email
We understand that sometimes circumstances in life change and membership is no longer a good fit. We want you to know you are always welcome to come back! If you decide to return within 30 days, then we will waive your registration fee.
HOW TO CANCEL MY MEMBERSHIP
To prevent further payments, members must submit a written request no later than the 10th day of the current month. If a member’s request is received later than the 10th day, then they will have one more payment before the account can be closed. There is no fee charged for cancellation. All membership dues are non-refundable.
Visit The Kroc Center Front Desk to submit aOR email your request to with the first & last names and birthdates of all members on your account. Remember to include your reason for cancelling. You will receive reply within 2 business days to confirm that your request was received and processed. If you do not receive a confirmation email within 2 business days, please give us a call at to confirm that your cancellation request was received.