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As Kroc members, we know the most important thing to each of you is that we keep the doors to The Kroc Center open and the facility functioning in a safe and welcoming manner. That is our goal! And we know we can do it with your help.
Due to the increase in COVID-19 cases, Governor Little moved Idaho back to Stage 3 safety precautions and the City of Coeur d’Alene has issued a mandate that community members wear masks when in public and not able to maintain social distancing.
We wanted to let you know that The Kroc Center is not closing and has no plans to close.
For several months we have asked Kroc members wear a mask In, Out and Through The Kroc Center, and will continue to do so.
WHAT DOES IN, OUT and THROUGH MEAN?
• Wear your mask coming into The Center and checking in at the Front Desk.
• Wear your mask to your exercise class, remove it while exercising and wear it before leaving the classroom or pool area.
• Wear your mask through The Center and while checking your children in to Play Care.
• Wear your mask while you are in line at the café or getting settled at a table. You may remove your mask to enjoy your beverage or meal.
EFFECTIVE WEDNESDAY, OCTOBER 28, 2020 THE KROC CENTER WILL IMPLEMENT STRATEGIES TO HONOR THE STAGE 3 REQUIREMENTS. THESE STRATEGIES INCLUDE:
• Rec Swim will be capped at 40 swimmers.
• Play Care will be capped at 40 children at any single time.
• The Zone will be capped at 50 people.
• Theater events will be limited to 50 attendees .
• The gym will be available for shoot-around basketball and each half court limited to 5 people at a time.
While shooting around, no masks are required. However, those waiting to shoot around must wear a mask, whether sitting on the bleachers or waiting on edge of court.
• Pickleball players may continue to enjoy Pickleball. Active players do not have to wear a mask while playing.
However, those waiting to play, sitting in the bleachers must wear their masks.
• The Weight Room will be capped at 15 users with social distancing required.
• Group Exercise Classes (both land and water) will be capped at 18 attendees. Cycling classes will remain at 8 attendees.
• The Strength Training equipment on the west end of the fitness center will be limited to 12 users, with social distancing required. Please do not hang out and socialize while working out.
WE ASK THAT EVERYONE CONTINUE TO CARE FOR THE CENTER AND FELLOW MEMBERS & STAFF.
• Consistently wipe down free weights and equipment after using.
• Wash your hands or use sanitizer after exercising.
• Wear a mask In, Out and Through the facility.
Mike Gridley, the City Attorney, states that businesses will NOT be responsible for people wearing a mask in their business. While we are grateful to not carry the burden of this requirement, we are asking members to care for fellow members and our staff by continuing to wear their masks In, Out, Through The Kroc Center.
WHEN DO YOU NOT HAVE TO WEAR A MASK?
• If you have a diagnosed medical condition (you do not need to provide proof).
• During cardio exercising on properly spaced equipment.
• During group exercise classes. However, you are required to wear your mask into the class and put it back on immediately following your exercise session.
• Children under the age of 10 years old do not have to wear a mask.
We do not seek conflict or philosophical debate. We will not tolerate our employees being verbally abused. You will hear messaging on Kroc Radio reminding all of us of mask requirements and group ex instructors will remind you to put your mask back on immediately following your exercise sessions.
We will continue to provide operational updates as regularly as possible and when there are specific updates to share. Thank you for compliance with our efforts. Every step in the right direction helps to keep The Kroc Center open and serving the community. We continue to pray for your health and wellbeing and are grateful for your membership and community support.
Kroc Center Management
The Salvation Army is here to come alongside you as you work on getting back on track in your life journey. We have a 3 step process:
1. Contact us at 208.763.0777 to schedule an appointment
2. Appointment established for client assessment. We want to hear your story. You are important and we want to get to know you and how we can come alongside you.
3. Budget review of income versus expenses, needs verified and a plan is developed to narrow/eliminate the gap.
We are working with our community partners to help meet some of the gaps in the following areas:
• Food Assistance
• Gas Assistance
• Prescription Assistance
• Utilities Assistance
• Rent Assistance
• Make a monitory donation online to help others.
We would like to share some information about Kroc operations and answer some general questions that have been coming across our desks. Mostly we want to thank you for your continued support and use of this Center; it’s meant to be used and we could not be happier to see so many of you here each day and week.
Beginning Sunday, November 1, 2020, The Kroc Center will be open from Noon–6 pm. The pools, fitness center, climbing wall, gym, Recovery Center and Zone will all be accessible during the day. We will use the early morning hours to continue our COVID deep cleaning efforts. We will re-assess Sunday hours in the new year.
Please bookmark The Kroc website for current and accurate information. In addition, when there is an unexpected change to hours, Rec Swim, or other popular facility areas, we will send a message via text. Simply text KROCINFO to 833.200.7028 to sign up.
We continue to ask you to be consistent in honoring The Kroc Center’s mask wearing policy; we are requiring members and guests to wear their mask “In, Out and Through” The Kroc Center. We know it’s frustrating and your personal opinions and beliefs may not be in line with this policy. We respect that, but ask you to respect that your community, this Kroc Community, is working hard to stay open, provide services to the community and honor the very clear expectations of Panhandle Health District.
To those of you who have been diligent in this honoring this policy we sincerely thank you. Kroc Center employees will continue to be required to wear a mask while on duty, unless their specific job duties prohibit it.
Thank you for continuing to maintain social distancing in The Center, wash your hands frequently or use the sanitizer made available to all of us and if you are under the weather, please stay home. We will miss you but would rather miss you for one day or so, than have you jeopardize yourself or others in The Center.
NEW OFFERINGS, NOTES AND COMMUNITY OUTREACH
The Recovery Center – Have you taken the time to stop by and try your 10-minute free trial in a HydroMassage Chair? If not, please stop by and check it out. So many members find it has quickly become an important part of their workout and recovery process. We will be glad to explain it in complete detail and help you get registered to use it daily!
The Red Kettle Season is upon us! This year, like so many things, it is a little different. You will see bell ringers at stores later in the season, but the need to is greater than ever to help struggling families. If you would like to know how you can help, you are encouraged to watch our virtual Kettle Kick-off event on Oct. 27. There are two times to choose from, Noon and 4PM. Email Christy at email@example.com and she will send you a link to watch from your home or office.
We are also pleased to share that the second session of Clothe A Child is scheduled to take place on November 14 at the Coeur d’Alene Target. The Kroc Center and St. Vincent de Paul will be shepherding 35 local children to shop for warm winter clothes and shoes. Clothe a Child is an excellent example of how Red Kettle funds support our community.
We would like to congratulate all the area HS Swim Teams and CAST who have trained and competed with restrictions this fall. And we thank all Kroc members who have been patient with limited lane space during the season; the Comp Pool will be closed Friday evening, October 23 and all-day Saturday, October 24. The season will come to an end and lane space will open back up after this weekend. The only other planned closure is not until the weekend of November 20, 21, 22 for a CAST Swim Meet.
We have been incredibly fortunate to have had minimal impact to operations and the health and wellbeing of our members and staff. The rules and strategies we’ve applied, while inconvenient at times, have helped to make a difference.
Please take care of yourself and thank you for the kindness you have shared with so many of us over the last several months. The Kroc Team continues to pray for the health and wellbeing of each of you and your families. Thank you for continued support and use of The Center.
Kroc Center Management
Dear Kroc Members & Friends:
It has been a blessing to see so many of you come back into The Kroc Center. Daily use continues to increase, and we want to share with you what is happening around The Center.
1. The new Recovery Center – Stop by and check out the HydroMassage Chairs. They are loaded with benefits for physical relaxation and recovery. This new member benefit is a reasonably priced add on. Members are welcome to stop by and enjoy a free 10-minute trial.
2. Zone Game Room – The new Zone Game Room is now located on the east end of The Center next to Play Care. This space is open most of the day and meant to be enjoyed by families, adults and kids (11+ without a parent). The Zone is free for all members. Discovery Club is available for children ages 6-10 with parent onsite, now located in the Zone, and is free for members use. Stop by and check it out!
3. School Care for SD271 – Currently, The Kroc Center is working in support of The Coeur d’Alene School District to provide “School Care” for the children of district educators, ages 5–10, who are not in the classroom three days a week. Youth Development staff, volunteers and school district aids are all contributing to help keep these kids safe and focused on distance learning all while enjoying The Kroc’s amenities. We are proud to help our local teachers in this manner.
4. Group Ex Classes – Kroc Center Aquatic Group Exercise Classes have new offerings in October, and Land Classes are providing a lot of options; cycling classes are offered six days a week to offset the cooler weather. Group Ex Classes are operating with a healthy mix of safety and community. Remember to bring your own mat and honor the social distancing requirements.
We have been incredibly fortunate to have had minimal impact to operations and the health and well-being of our members and staff. The rules and strategies we’ve applied, while inconvenient at times, have helped to make a difference. Thank you all for your contribution and efforts to this to help keep the Kroc Center open. Below are a few things we will continue in October.
1. We will remain closed on Sunday’s through October. Leadership has collectively decided that the one day closure each week allows the facility to benefit from a deep clean and airing out. We can guarantee this is not going to turn in to a forever situation. We know Sunday’s are important to many of you and appreciate your patience;
2. Staff, members, and guests will still be required to wear masks “In, Out and Through” The Center. Please review our mask FAQs below. It is true we are not aggressively enforcing the policy, but we are asking every member to contribute to the health and wellbeing of their Kroc. Employees will be required to wear a mask while on duty, unless their specific job duties prohibit it;
3. Please continue to honor social distancing in The Center, wash your hands frequently or use the sanitizer made available to all of us and if you are under the weather, please stay home. We will miss you, but would rather miss you for one day or so, than have you jeopardize yourself or others in The Center;
4. What Happens if a Staff Member tested positive for COVID-19?
The Kroc Center has a very specific communication and action protocol if an employee feels unwell, shows symptoms or tests positive for COVID. Additionally, contact tracing is completed and anyone who may have been exposed, even minimally is notified immediately. Employees are required to quarantine and/or test, depending on the situation, and follow health district protocols before returning to work.
You may have noticed that some of our departments seem understaffed or that some familiar faces have not been seen. There are several reasons for this, and we are working to remedy; a combination of furloughs, high risk employees who aren’t quite ready to come back and financial adjustments following a significant reduction in our membership numbers have impacted staffing. You will see some staff returning over the next few weeks, we appreciate the kindness and grace so many of you have shared with our team members.
We will keep you up to date on what is happening throughout The Center, if there is an unexpected change to hours, Rec Swim, or other popular facility areas, we will send a message via text. Simply text KROCINFO to 833.200.7028 to sign up for these updates.
The Kroc Team continues to pray for the health and wellbeing of each of you and your families. Thank you for continued support and use of The Center.
Kroc Center Management
Thank you all for working with us to keep in compliance with The Panhandle Health mask requirements, as this allows The Kroc Center to remain safe and open!
We want you to know that we recognize the frustrations and confusion surrounding the mask mandate and how it impacts your visit to The Center. Our staff have come together to create a short video to hopefully help clear up some confusion and further explain our protocols.
In the video, we use the phrase "In, Out, & Through" as an easy to remember guide to wearing your mask in The Kroc! Please remember, adhering to these guidelines not only helps slow the spread of COVID-19, it also ensures that The Kroc can remain OPEN and safe. Our goal is to avoid future closures so your Kroc Center can remain open and accessible for all. Please see the video and list of questions below for further clarification.
Why are you requiring a mask now, when you did not before?
Up until this point, mask wearing was optional for both employees and members. We had staff who have consistently worn masks since we re-opened and some who have not. Starting July 23, 2020 The Panhandle Health District (PHD) passed an order that requires you must wear a face covering when in a public place including recreational institutions, when a distance of at least six feet cannot be maintained from any non-household member. Read full Panhandle Health Order. We will continue to follow PHD directives for our operational efforts.
What is the phrase "In, Out, & Through"?
These are the three times you should wear a mask or face covering when visiting The Kroc Center. Please wear one when walking IN to The Center, walking OUT of The Center, and walking THROUGH The Center on your way to a class or activity.
Will staff be wearing masks?
Yes, employees will be wearing masks when out on the floor of The Kroc and when engaging in their job duties unless it is detrimental to their efforts, like a lifeguard on stand or Group Ex Instructor.
Do I have to wear a mask while on a treadmill or a piece of cardio equipment?
No, you do not need to wear a mask while engaging in cardio exercise. Please maintain the 6’ social distancing standards and wipe down equipment after using.
Do I have to wear a masking during a group ex class?
It is optional to wear a mask while engaging in group ex classes. Please maintain the 6’ social distancing standards and wipe down equipment after using.
Do I have to wear a mask in the weight room?
It is optional to wear a mask while working out in the weight room. Please maintain the 6’ social distancing standards and wipe down equipment after using. Be mindful of social distancing while moving from one piece of equipment to another. We will also be limiting the number of people using the weight room at a single time to enforce social distancing requirements.
Do I have to wear a mask in the pool?
No. You do not and should not wear a mask in the pool. Please wear a mask or face covering when moving between the locker room and pool decks and when entering and leaving The Center, but not while swimming or sitting in hot tubs. The mask or face covering can become a danger if it gets wet.
Do I have to wear a mask in the Café?
Please wear your mask or face covering when in line or ordering. When you get to your table you may remove your face covering to eat/drink.
Do I need to wear a mask or face covering when checking my child into Play Care?
Yes, a mask or face covering is required for parents while they check their child/children into Play Care.
Do my children have to wear masks in Play Care or at Camp?
A mask for face covering is up to the parent's discretion for their children at this time. We understand that there are operational challenges in keeping masks on toddlers and small children, and will do everything we can to ensure that your child is both comfortable and safe while at The Kroc Center.
I have a health condition, do I have to wear a mask?
No, PHD stats that persons with medical conditions, mental health condition, or disability that prevent them from wearing a face covering. A person is not required to provide documentation demonstrating that the person cannot tolerate wearing a face covering.
I see people not wearing masks in The Kroc, what do I do?
If you see a member not wearing a mask or face covering, we ask that you please do not confront them and please be respectful. We have a small population of individuals who have medical conditions that prevents them from wearing masks or face coverings. Kroc Staff politely asks our members to please honor the guidelines of this mandate if they are able, however we will not confront or enforce the rule out of respect to our members and we ask you to do the same.
What if I need to make a change to my membership?
Please feel free to stop by The Kroc front desk to facilitate a change; or you can email firstname.lastname@example.org to request any assistance or changes in writing.
If you have more questions about a specific area please give our team a call at 208.667.1865.
Thank you for cooperation with this new mask order put in place. We look forward to seeing you at The Kroc! Let’s keep our community safe and strong.
In response to Panhandle Health’s mask mandate for Kootenai County, starting July 23, 2020 all members and guests will be required to wear a mask or face covering -- in, out and through The Kroc Center during their visit.
Face masks or covering will be required in The Kroc Center at all times when 6’social distancing cannot be maintained, including when moving between sets in the weight room & while moving between strength equipment.
Exceptions to wearing a mask or face covering Include:
• During high exertion cardio exercise, where you can social distance and maintain a 6' apart from others.
• Aquatic exercise and aquatic recreational activities.
• If you have pre-existing medical or health condition that prohibits mask wearing.
The Panhandle Health District’s requirements include children over age 2 must wear a mask. We know this is fraught with challenges, and will do our best to support you in managing this situation. Tomorrow (Friday) will be a day of transition and problem solving in regard to small children.
Thank you for complying with Panhandle Heath’s new mask policy. Kroc staff will be following these rules, as well, at the direction of Panhandle Health. Guidelines will be updated and shared as new information becomes available.
Please remember to bring your mask or face covering every time you visit The Kroc Center.
We appreciate your continued support and look forward to seeing you!
Good news Kroc Fans! Our Kroc Team has worked very hard today to bring The Kroc Center to a level of clean you will notice come tomorrow morning July 23 starting at 5am. The entire facility has been disinfected and scrubbed down to ensure surfaces have been cleaned.
In addition, our team has come together to ensure that ALL classes will run as scheduled, including Group Ex, Camp, and other programming when we reopen Thursday morning.
We continue to ask for your patience as our Membership staff work to respond to all of the phone calls and emails we have received the last 24 hours. Any refunds from today will be processed over the next couple of days.
As always your safety is our number one priority, and we thank you all for your understanding and kind words while Kroc Staff handle these challenges!
Today we were informed that a Kroc employee tested positive and was working in The Center this week. At the guidance of Panhandle Health, The Kroc Center is closing at 3pm on Tuesday, July 21, 2020. A deep cleaning, and a disinfecting regiment will take place during the closure. The Center will reopen on Thursday, July 23, 2020 at 5am for general use.
Please check the website for the most current information on class and program offerings. At this time, we cannot confirm all classes will run as normal on Thursday, although we hope so. If you are missing a class due to the closure, you will be contacted today or tomorrow for details on rescheduling or refunding.
Members & staff who may have been in close contact with this employee will be notified. Our number one priority is maintain a safe and clean place for our members and the community to enjoy.
Help slow the spread of COVID-19:
• Wash your Hands
• Wear a Face Covering in Public
• Practice Social Distancing
• If you show any signs of illness, please stay home.
If you have any questions, please email email@example.com. Thank you for your continued support. We will see you on Thursday!
Kroc Leadership Team
Dear Kroc Members & Friends:
The Kroc Team continues to pray for the health and wellbeing of each of you and your families. These are strange times, and we continue to be grateful for your continued support and use of The Center.
As COVID numbers in Kootenai County continue to climb over the last few weeks, and as daily Kroc Center use continues to grow, we would like to revisit the protocols and strategies we have in place to do our best to maintain a safe place for all of us to belong and grow.
We continue to rely on the most current recommendations from Panhandle Health District (PHD) and the State of Idaho for implementation of our COVID safety protocols.
1. You will see Kroc employees wearing masks when out on the floor as much as possible. This is a direct adjustment to PHD “strongly encouraging” mask wearing when in public. Employees will not be wearing masks when teaching classes, behind plexiglass dividers, or engaging in job duties where mask wearing is restrictive.
2. If you are a cabana user, you will see signage and cleaning bottles on the counter. The signage asks you to “wipe down the cabana”. Please spray and wipe down the door handles, faucets, and shower walls after use. The cabanas are regularly cleaned by Kroc staff; however, we cannot guarantee a cleaning between every use. We are not asking you to scrub cabanas.
3. We continue to utilize employee health assessments, social distancing, glass separation between customer service and café employees, and increased sanitation rotations throughout the building – every day. Additionally, we have closed on Sundays, through Sept. 13, to incorporate a thorough cleaning and “airing out” of The Center.
4. What happens if a staff member tests positive for COVID-19? The Kroc Center has a very specific communication and action protocol if an employee feels unwell, shows symptoms, or tests positive for COVID. Additionally, contact tracing is completed and anyone who may have been exposed, even minimally, is notified immediately. As of July 16, we have had two employees test positive. Both employees contracted COVID outside of The Kroc Center. One was not in The Center after exposure and the other had minimal contact with co-workers and members.
All potentially exposed people (employees or members) tested negative or chose 14-day self-isolation and will require a negative test before returning.
5. What can you do to help keep The Kroc safe? We are encouraging members (not requiring at this time) to wear their mask when coming and going from The Kroc. Please honor the social distancing and spacing guidelines that are marked. Regular hand washing and following the state guidelines as is relates to personal restrictions and requirements. Members and their families should not come to The Kroc Center if they are sick, have traveled to high risk areas or been exposed to people who are ill.
Camp is scheduled to continue for local kids and will wind down in late August. The café continues to offer a wide range of offerings, and Kroc Church will continue either in person or online. Class capacities will remain reduced, virtual group ex classes are still available, and there is NEW fitness equipment available for use in the cardio area and weight room. The Comp Pool is available for lap swim lanes and hours (check the online calendar, as the Comp Pool is a popular destination). Rec Swim and the Climbing Wall are both open for use. When there is an unexpected change to hours, Rec Swim, or other popular facility areas, we will send a message via text. Simply text KROCINFO to 833.200.7028 to sign up.
Kroc Staff will continue to communicate regularly and as clearly as possible about the daily and weekly changes taking place. It has made us happy to see you and we appreciate the sense of community YOU bring to The Center. Please stay safe and enjoy your summer.
Kroc Center Management
Dear Kroc Members & Friends:
Considering the recent COVID-19 spikes in our community, The Kroc is taking additional measures to minimize the risk of spread. In alignment with Panhandle Health Guidelines, beginning Sunday, July 12 through Sunday, September 13, The Kroc Center will be closing on Sundays to allow a full day of disinfecting and sanitization. This ensures that there will always be a day built-in to allow our operations team to air out the facility, deep clean and disinfect.
Moving forward building capacities will not be affected. Members and staff are free to wear a mask if they prefer. The Kroc Center has continued our social distancing strategies with stanchion lines, glass shields at customer service/member check in, separation of equipment use, minimized paper transactions and enforced facility spacing.
Our new, but temporary, Kroc Center Hours are the following:
Will Kroc Church and The Well on Sundays be closed?
Kroc Church is still scheduled to run as planned on Sunday mornings. The Well will take place Sunday, July 12, and any schedule changes after that will be communicated to all Well participants for the future.
The East End of the building will be accessible during Kroc Church, but the rest of The Kroc beyond the theater will be closed to the public.
We take the wellbeing of our members, friends, and staff very seriously. Thank you for your continued patience and support as we navigate these new challenges.