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Thank you all for working with us to keep in compliance with The Panhandle Health mask requirements, as this allows The Kroc Center to remain safe and open!
We know there have been a lot of questions and concerns about wearing face masks. We hope this might help clear up some questions you still may have.
Why are you requiring a mask now, when you did not before?
Up until this point, mask wearing was optional for both employees and members. We had staff who have consistently worn masks since we re-opened and some who have not. Starting July 23, 2020 The Panhandle Health District (PHD) passed an order that requires you must wear a face covering when in a public place including recreational institutions, when a distance of at least six feet cannot be maintained from any non-household member. Read full Panhandle Health Order. We will continue to follow PHD directives for our operational efforts.
Will staff be wearing masks?
Yes, employees will be wearing masks when out on the floor of The Kroc and when engaging in their job duties unless it is detrimental to their efforts, like a lifeguard on stand or Group Ex Instructor.
Do I have to wear a mask while on a treadmill or a piece of cardio equipment?
No, you do not need to wear a mask while engaging in cardio exercise. Please maintain the 6’ social distancing standards and wipe down equipment after using.
Do I have to wear a masking during a group ex class?
No, you do not need to wear a mask while engaging in group ex classes. Please maintain the 6’ social distancing standards and wipe down equipment after using.
Do I have to wear a mask in the weight room?
No, you do not need to wear a mask while working out in the weight room. Please maintain the 6’ social distancing standards and wipe down equipment after using. Be mindful of social distancing while moving from one piece of equipment to another. We will also be limiting the number of people using the weight room at a single time to enforce social distancing requirements.
Do I have to wear a mask in the pool?
No. You do not and should not wear a mask in the pool. Please wear between the locker room and pool decks and in and out of The Center, but not in any of the pools or hot tubs.
Do my children have to wear masks in Play Care or at Camp?
According to the PHD and the CDC, children over the age of two should wear a mask in community settings to help stop the spread of the coronavirus. This includes when they are attending Play Care and Camp at The Kroc Center. We understand that there are operational challenges in keeping masks on toddlers and small children, and will do everything we can to ensure that your child is both comfortable and safe while at The Kroc Center.
I have a health condition, do I have to wear a mask?
No, PHD stats that persons with medical conditions, mental health condition, or disability that prevent them from wearing a face covering. A person is not required to provide documentation demonstrating that the person cannot tolerate wearing a face covering.
What if I need to make a change to my membership?
Please feel free to stop by The Kroc front desk to facilitate a change; or you can email firstname.lastname@example.org to request any assistance or changes in writing.
If you have more questions about a specific area please give our team a call at 208.667.1865.
Thank you for cooperation with this new mask order put in place. We look forward to seeing you at The Kroc! Let’s keep our community safe and strong.
In response to Panhandle Health’s mask mandate for Kootenai County, starting July 23, 2020 all members and guests will be required to wear a mask or face covering -- in, out and through The Kroc Center during their visit.
Face masks or covering will be required in The Kroc Center at all times when 6’social distancing cannot be maintained, including when moving between sets in the weight room & while moving between strength equipment.
Exceptions to wearing a mask or face covering Include:
• During high exertion cardio exercise, where you can social distance and maintain a 6' apart from others.
• Aquatic exercise and aquatic recreational activities.
• If you have pre-existing medical or health condition that prohibits mask wearing.
The Panhandle Health District’s requirements include children over age 2 must wear a mask. We know this is fraught with challenges, and will do our best to support you in managing this situation. Tomorrow (Friday) will be a day of transition and problem solving in regard to small children.
Thank you for complying with Panhandle Heath’s new mask policy. Kroc staff will be following these rules, as well, at the direction of Panhandle Health. Guidelines will be updated and shared as new information becomes available.
Please remember to bring your mask or face covering every time you visit The Kroc Center.
We appreciate your continued support and look forward to seeing you!
Good news Kroc Fans! Our Kroc Team has worked very hard today to bring The Kroc Center to a level of clean you will notice come tomorrow morning July 23 starting at 5am. The entire facility has been disinfected and scrubbed down to ensure surfaces have been cleaned.
In addition, our team has come together to ensure that ALL classes will run as scheduled, including Group Ex, Camp, and other programming when we reopen Thursday morning.
We continue to ask for your patience as our Membership staff work to respond to all of the phone calls and emails we have received the last 24 hours. Any refunds from today will be processed over the next couple of days.
As always your safety is our number one priority, and we thank you all for your understanding and kind words while Kroc Staff handle these challenges!
Today we were informed that a Kroc employee tested positive and was working in The Center this week. At the guidance of Panhandle Health, The Kroc Center is closing at 3pm on Tuesday, July 21, 2020. A deep cleaning, and a disinfecting regiment will take place during the closure. The Center will reopen on Thursday, July 23, 2020 at 5am for general use.
Please check the website for the most current information on class and program offerings. At this time, we cannot confirm all classes will run as normal on Thursday, although we hope so. If you are missing a class due to the closure, you will be contacted today or tomorrow for details on rescheduling or refunding.
Members & staff who may have been in close contact with this employee will be notified. Our number one priority is maintain a safe and clean place for our members and the community to enjoy.
Help slow the spread of COVID-19:
• Wash your Hands
• Wear a Face Covering in Public
• Practice Social Distancing
• If you show any signs of illness, please stay home.
If you have any questions, please email email@example.com. Thank you for your continued support. We will see you on Thursday!
Kroc Leadership Team
Dear Kroc Members & Friends:
The Kroc Team continues to pray for the health and wellbeing of each of you and your families. These are strange times, and we continue to be grateful for your continued support and use of The Center.
As COVID numbers in Kootenai County continue to climb over the last few weeks, and as daily Kroc Center use continues to grow, we would like to revisit the protocols and strategies we have in place to do our best to maintain a safe place for all of us to belong and grow.
We continue to rely on the most current recommendations from Panhandle Health District (PHD) and the State of Idaho for implementation of our COVID safety protocols.
1. You will see Kroc employees wearing masks when out on the floor as much as possible. This is a direct adjustment to PHD “strongly encouraging” mask wearing when in public. Employees will not be wearing masks when teaching classes, behind plexiglass dividers, or engaging in job duties where mask wearing is restrictive.
2. If you are a cabana user, you will see signage and cleaning bottles on the counter. The signage asks you to “wipe down the cabana”. Please spray and wipe down the door handles, faucets, and shower walls after use. The cabanas are regularly cleaned by Kroc staff; however, we cannot guarantee a cleaning between every use. We are not asking you to scrub cabanas.
3. We continue to utilize employee health assessments, social distancing, glass separation between customer service and café employees, and increased sanitation rotations throughout the building – every day. Additionally, we have closed on Sundays, through Sept. 13, to incorporate a thorough cleaning and “airing out” of The Center.
4. What happens if a staff member tests positive for COVID-19? The Kroc Center has a very specific communication and action protocol if an employee feels unwell, shows symptoms, or tests positive for COVID. Additionally, contact tracing is completed and anyone who may have been exposed, even minimally, is notified immediately. As of July 16, we have had two employees test positive. Both employees contracted COVID outside of The Kroc Center. One was not in The Center after exposure and the other had minimal contact with co-workers and members.
All potentially exposed people (employees or members) tested negative or chose 14-day self-isolation and will require a negative test before returning.
5. What can you do to help keep The Kroc safe? We are encouraging members (not requiring at this time) to wear their mask when coming and going from The Kroc. Please honor the social distancing and spacing guidelines that are marked. Regular hand washing and following the state guidelines as is relates to personal restrictions and requirements. Members and their families should not come to The Kroc Center if they are sick, have traveled to high risk areas or been exposed to people who are ill.
Camp is scheduled to continue for local kids and will wind down in late August. The café continues to offer a wide range of offerings, and Kroc Church will continue either in person or online. Class capacities will remain reduced, virtual group ex classes are still available, and there is NEW fitness equipment available for use in the cardio area and weight room. The Comp Pool is available for lap swim lanes and hours (check the online calendar, as the Comp Pool is a popular destination). Rec Swim and the Climbing Wall are both open for use. When there is an unexpected change to hours, Rec Swim, or other popular facility areas, we will send a message via text. Simply text KROCINFO to 833.200.7028 to sign up.
Kroc Staff will continue to communicate regularly and as clearly as possible about the daily and weekly changes taking place. It has made us happy to see you and we appreciate the sense of community YOU bring to The Center. Please stay safe and enjoy your summer.
Kroc Center Management
Dear Kroc Members & Friends:
Considering the recent COVID-19 spikes in our community, The Kroc is taking additional measures to minimize the risk of spread. In alignment with Panhandle Health Guidelines, beginning Sunday, July 12 through Sunday, September 13, The Kroc Center will be closing on Sundays to allow a full day of disinfecting and sanitization. This ensures that there will always be a day built-in to allow our operations team to air out the facility, deep clean and disinfect.
Moving forward building capacities will not be affected. Members and staff are free to wear a mask if they prefer. The Kroc Center has continued our social distancing strategies with stanchion lines, glass shields at customer service/member check in, separation of equipment use, minimized paper transactions and enforced facility spacing.
Our new, but temporary, Kroc Center Hours are the following:
Will Kroc Church and The Well on Sundays be closed?
Kroc Church is still scheduled to run as planned on Sunday mornings. The Well will take place Sunday, July 12, and any schedule changes after that will be communicated to all Well participants for the future.
The East End of the building will be accessible during Kroc Church, but the rest of The Kroc beyond the theater will be closed to the public.
We take the wellbeing of our members, friends, and staff very seriously. Thank you for your continued patience and support as we navigate these new challenges.
The Salvation Army is here to come alongside you as you work on getting back on track in your life journey. We have a 3 step process:
1. Contact us at 208.763.0777 to schedule an appointment
2. Appointment established for client assessment. We want to hear your story. You are important and we want to get to know you and how we can come alongside you.
3. Budget review of income versus expenses, needs verified and a plan is developed to narrow/eliminate the gap.
We are working with our community partners to help meet some of the gaps in the following areas:
• Food Assistance
• Gas Assistance
• Prescription Assistance
• Utilities Assistance
• Rent Assistance
• Make a monitory donation online to help others.
In response to Panhandle Health mask mandate for Kootenai County starting July 23, 2020 all members and guests will be required to wear a mask or face covering -- in, out and through The Kroc Center during their visit.